SECTION 1: WHAT DO WE DO WITH YOUR INFORMATION?
At Let’s Pack It we take very seriously data privacy. That is why security is one of our top priorities.
While going through the product portfolio of Let’s Pack It you will never find a product called “your data”. Our line of business is not selling your data, which is why we do not save your data in any kind of client database. We are convinced about the competitiveness of the products we offer and their prices, and we are sure that you will love our service. So that is where we will put our focus.
When you purchase something from Let’s Pack It, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We never store your personal information in our data records. Any data kept from your order is linked to the submitted orders, and this is kept for two reasons: the first one is that we are obligated to do it by law, and the second one is that if you were to have any problem with the goods you purchased we need to be able to track back your order.
When you browse through our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We do this for the only purpose of continuously optimizing and enhancing our web site, assortment, pricing, and our sites’ security. We aim to deliver you the best shopping experience online. We never store, report, monitor or use browsing information at an individual level. The aggregated data is accessed via third party tools such as, but not exclusively, Google Analytics by Google Inc. We will tell you more about this later on in section 7.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. In order to receive our emails, you may subscribe to our newsletter service. You will also have the right to unsubscribe. Please note that any communications from Let’s Pack It, such as newsletters, are subject to the general Terms and Conditions published in this site. If you have any questions about this process please don’t hesitate to contact us to LetsPackIt.firstname.lastname@example.org, we will be happy to help you.
SECTION 2: CONSENT
You are probably wondering how we get your consent; we will explain it to you in this section.
When you provide us with personal information to complete a transaction (order), verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We assume you need our support and the best is to contact you as soon as possible.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say «no». Don’t worry; we don’t use any subscription by default. That is simply not our style. We want to be completely transparent.
You are also able to withdraw your consent. You can do so by following what is stated in the coming paragraph.
If after you opt-in, you change your mind and you decide you don’t want to hear form us, you may withdraw your consent, at any time, by following the instructions in our communications or simply feel free to contact us at LetsPackIt.email@example.com. Please note that this does not mean that we will not contact you to inform you about the status of your order.
SECTION 3: DISCLOSURE
You have our commitment that we will not share your personal data with third parties. We may only disclose your personal information if we are required to do so by law or if you violate our Terms of Service (which we hope will not occur).
SECTION 4: SMOOLIS & SECURE PAYMENT PROVIDERS
Our store is hosted on www.Smoolis.com, which is property of Smoolis GmbH. Smoolis GmbH is the provider of the online e-commerce platform that allows Let’s Pack It to sell online products and services to you.
The process of chosing Smoolis was very well thought out. We evaluated carefully all the options out there (Smoolis, Vollusion, BigCommerce, Magento, Shopify, Arsys, 1&1 My Web, among others). We chose Smoolis given its user friendly interface and ease of use. We are very happy with this choice because it gives us more time to focus on what we really know how to do: work on a great product portfolio at competitive prices.
Let’s Pack It collaborates with Smoolis with the objective of improving to make this platform a truly great place for everyone to shop online.
Working with Smoolis allows us to store your data on a secure server behind a firewall, and leveraging a variety tools, which include, without being restricted to, encryption technologies, passwords, physical and electronic security, and procedural safeguards.
Secure Payment Providers:
At the time of payment when you place an order in our store, the collection and processing of your credit card data is handled by a third party payment processor. These third parties generally do not provide us, Let’s Pack It, or Smoolis, with any type of information related to your credit card details.
All payments done at Let’s Pack It are always encrypted using the Secure Socket Layer (we are sure you have seen the letters SSL before), and stored with an AES-256 encryption according to the PCI DSS (PCI-DSS) requirements. These requirements help us guarantee the secure handling of your credit card information. The third party vendor stores your purchase data only as long as is necessary to complete your transaction. After that is complete, this information will be deleted.
Although no method of transmission over the Internet or electronic storage is 100% secure, Let’s Pack It and the payment provider follow all PCI-DSS requirements and implement additional requirements generally accepted industry standards.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
For more insight, you may also want to read Let’s Pack It’s Terms of Service, which are available in this same web site.
SECTION 5: THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Don’t worry; we make sure this is very clear in the contracts we sign with them (we can share such information with you if it helps you feel more secure). Examples of these types of third-party providers are but not limited to the carriers and / or transportation agencies responsible for delivering your order.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in regards to the information we are required to provide to them for your purchase-related transactions. In such cases, we have no other choice than to adhere to their data privacy policies. We recommend that you read them also in order to be well informed. If you have any doubts, don’t hesitate to contact us at any time.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or Let’s Pack It. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on Let’s Pack It, they may direct you away from our site. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy statements, although we understand such policies and statements might be more boring than the ones we offer here.
SECTION 6: SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7: COOKIES
For statistical purposes and to ensure a user-friendly site design, Let’s Pack It uses the web analytics service Google Analytics, provided by Google Inc. For this process, Let’s Pack It uses what are referred to as cookies. These cookies do not contain any information specific to individual persons. Your IP address is shortened directly on your computer. Your IP address is sent to and saved by Google Inc. in this anonymized form. Google Inc. discloses this information only to third parties to the extent required by law.
We can access this data at an aggregated level through Google Analytics. Which means that we can only see all the data grouped and we cannot identify you by any means. Even information like your IP addressed has been anonymized. Google Inc. can only disclose personal data if required by law. In the future we might work also with other analytics providers as long as they adapt to similar data privacy regulations as Google Inc.
SECTION 8: AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Please consider that depending on your place of residence, there might be different regulations that apply which do not allow you to consent the use of our website by minors. In this case, you are responsible for not allowing minors to use, visit, browse or interact in any way with our website.
In the case that someone offers use loads of money to acquired or merge Let’s Pack It with another company, your information may be transferred to the new owners so that we may continue being your favorite online store and offering our products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at Let’s Pack It or by email (LetsPackIt.firstname.lastname@example.org) or by regular mail at:
Javier Ramírez García
Privacy Compliance Officer – Let’s Pack It
Calle Aragón 270, 4º-1º
Barcelona C.P. 08007 Spain